Business Systems Analyst, Customer Success at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

7+ years of experience as a business systems analyst
Hands-on experience as a Gainsight administrator
Familiarity with a modern GTM technology stack (Salesforce, Outreach, Gainsight, Clay, or similar)
Exceptional communication skills and a genuine interest in working with Customer Success partners
A love for solving complex problems and diving into data, configuration, and technical troubleshooting
A strong bias for action and the ability to manage multiple priorities without losing momentum
Curiosity and hunger to stay ahead of emerging trends in the Customer Success and Sales technology world

Responsibilities

Turn messy processes into clean, scalable systems that help Sales and CS move faster
Lead projects end to end, from discovery to launch, with full ownership of the solution
Build and integrate our CS and Sales systems, including Gainsight, Salesforce, Outreach, and our broader GTM toolkit
Be a trusted partner to the business, helping teams think bigger about what technology can enable
Create documentation that makes our systems clear, simple, and easy to build on

Skills

Gainsight

Salesforce

Outreach

Business Systems Analysis

GTM Systems

Process Optimization

Project Management

Documentation

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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