Business Systems Analyst 3 at Keeper

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

5-7 years of business systems analyst experience
Expert knowledge of Property & Casualty Insurance
Non-standard Auto Insurance experience preferred
Well organized, detail oriented, able to multi-task, and reliable
Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
Strong testing and production support background
Advanced knowledge of system development lifecycle activities
Release and change management experience
Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
Current expertise using JIRA/Confluence
ServiceNow and AWS knowledge is a plus

Responsibilities

Perform systems analysis and development of business requirements for problems, projects and enhancements
Research and develop functional design documents
Responsible for requirements management with Kemper’s AMS partners
Liaison with business for IT Run/Grow portfolio coordination
Provide inputs for both application testing and user acceptance testing
Provide analysis for production recovery efforts
Conduct release management activities for Kemper Auto portfolio
Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
Lead complex change management activities, including: Training (e.g., training plans and materials, training sessions); Process improvements and efficiencies; Documentation support (e.g., operational procedures, troubleshooting guides); Production readiness activities (e.g., war room, deployment support and checkout, user support)
Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
Comply with and support all corporate, department and security policies and procedures
Support high level estimation and design during Ideation
Coordinate production activities such as: Triage, troubleshooting; Data analysis; Product and compliance requests

Skills

Key technologies and capabilities for this role

Systems AnalysisBusiness RequirementsFunctional DesignRequirements ManagementUser Acceptance TestingProduction RecoveryRelease ManagementChange ManagementTrainingProcess Improvement

Questions & Answers

Common questions about this position

What is the salary for this Business Systems Analyst position?

This information is not specified in the job description.

Is this role remote or does it require working from a specific location?

The position lists locations in Birmingham, Alabama and Jacksonville, Florida, but specific details on remote work or office requirements are not provided.

What skills and experience are required for this role?

Candidates need 5-7 years of business systems analyst experience, expert knowledge of Property & Casualty Insurance, proficiency in business analysis tasks like documentation of workflows and use cases, strong testing and production support background, and release/change management expertise.

What is the company culture like at Kemper?

Kemper emphasizes a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance.

What makes a strong candidate for this Business Systems Analyst role?

A strong candidate will have 5-7 years of experience, expert knowledge in Property & Casualty Insurance (especially non-standard auto), be well-organized and detail-oriented, and possess strong skills in business analysis, testing, production support, and change management.

Keeper

Digital platform for bookkeeping efficiency

About Keeper

Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.

Austin, TexasHeadquarters

2020Year Founded

$126.5KTotal Funding

SEEDCompany Stage

Enterprise Software, FintechIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Risks

AI-driven competitors threaten Keeper's market share in bookkeeping solutions.

Rapid tech advancements require Keeper to continuously innovate to stay competitive.

Data privacy concerns could impact Keeper's reputation and client trust.

Differentiation

Keeper offers a unique client portal for streamlined communication and reporting.

The platform focuses on improving quality control and process efficiencies for bookkeepers.

Keeper is praised for its exceptional customer service in the fintech sector.

Upsides

Integration with AI tools enhances Keeper's financial data insights and reporting.

Remote work trends boost demand for Keeper's digital collaboration solutions.

Cloud adoption in accounting offers expansion opportunities for Keeper's services.

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