Operations Manager, Technical Support
Abridge130,000 - 150,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Staffing, Biotechnology, MarketplaceIndustries
Requirements
Candidates should possess 2+ years of professional experience in customer success, business support, or a related role, demonstrating an ability to balance multiple tasks and meet deadlines. They should exhibit an ownership mentality, a strong work ethic, and a positive attitude with customer empathy. Strong customer management skills, including problem-solving, setting expectations, and building relationships, are essential, alongside excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Organizational, time management, and prioritization skills are also required.
Responsibilities
The Business Operations Specialist will monitor Traba's daily operations live, ensuring flawless execution of shifts and proactively troubleshooting issues. They will coordinate closely with Territory Operations Managers to understand customer needs and shape operations accordingly, provide excellent worker experience, resolve support issues promptly, and communicate effectively with workers. Responsibilities also include ensuring accurate worker clock-in/clock-out times, identifying opportunities to improve processes and tooling, supporting worker-vetting initiatives, helping build standard operating procedures, learning and mastering internal systems, and assisting with worker onboarding and platform usage. The role also involves supporting with forward-filling and handling complex user-facing issues, and ensuring workers understand the Traba app.
Skills
Operations
Troubleshooting
Communication
Customer Satisfaction
Process Improvement
Worker Management
Data Entry
Problem Solving
Traba
Connects businesses with flexible labor solutions
About Traba
Traba connects local light industrial workers with businesses that need flexible labor solutions. The company serves clients like warehouses and event organizers by providing general labor roles such as lumpers, picker packers, and warehouse associates. Traba's digital platform allows businesses to request workers for specific shifts, ensuring they receive the right number of vetted and insured workers to meet their needs. Workers can choose flexible shifts that fit their schedules, enabling them to increase their income based on the number of shifts they take. Traba differentiates itself by offering a seamless process for shift requests and a focus on worker vetting. The company's goal is to provide efficient staffing solutions that adapt to the varying demands of businesses.
Key Metrics
New York City, New YorkHeadquarters
2021Year Founded
$44.4MTotal Funding
SERIES_BCompany Stage
Consulting, Industrial & ManufacturingIndustries
201-500Employees