Business Operations Generalist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $120K - $150K

NumeralNumeral handles all aspects of sales tax from registration to remittance for e-commerce stores. We offer white-glove service so stores can get back to working on growing their business.🔢

About NumeralNumeral: NumeralNumeral handles all aspects of sales tax from registration to remittance for e-commerce stores. We offer white-glove service so stores can get back to working on growing their business.🔢

About Us: Want to join one of the fastest-growing companies in the W23 batch? Perfect, we’re hiring for our first founding engineers starting…right now. We’re small. We’re backed by supportive investors. We closed our series A led by Benchmark Capital. We honed our craft in the early days of today’s top companies (Stripe, Airbnb, and Notion). Growth is borderline unmanageable. The next few hires have the opportunity to play a critical role in the trajectory of the business. Is that you?

📌 Mission: Online store owners, large and small, have a million things to do every day. Most of those things aren’t related to their making their company and product better. We are planning to build the automation layer for internet commerce and are starting with accounting and sales tax compliance. Today we’re helping hundreds of businesses avoid having to hire 47 accountants and an entire finance team to spend hours on the phone with Susan at the CDTFA (and every other state tax agency). Tomorrow, we’re there to help business owners get back to what they love full-time.

About the role: At Numeral, we’re tackling one of the most complex and painful global business problems: sales tax compliance. From VAT and GST to other indirect taxes, we’re automating the most manual, murky, and error-prone parts of global tax workflows—unlocking speed, scale, and sanity for growing businesses. As we expand internationally, we’re looking for an Business Operations Generalist to be a core builder of our compliance and operations engine. This is not a back-office role—this is a front-line builder role. You’ll architect scalable systems, support global launches, and be a first responder for client needs, all while enabling our internal teams to operate at a higher level.

Responsibilities

• Design and Scale Operational Workflows: Build repeatable processes for VAT/GST compliance in new countries—from registration and filings to data ingestion. Capture these in clear SOPs, guidance docs, and playbooks to enable others to execute at scale.
• Lead Execution and Process Ownership: Own the full lifecycle: research a new workflow, pilot it, document it, train teammates, and iterate continuously. Be hands-on in bringing new countries and compliance protocols online.
• Support Client Management & Reactivity: Jump into reactive client requests and edge cases. Use this front-line exposure to improve internal processes, close knowledge gaps, and elevate the overall customer experience. It’s a great learning loop for future operations leaders.
• Be a Forensic Problem-Solver: Use limited signals to get to the heart of complex operational issues. You should thrive on piecing together incomplete information and forming defensible recommendations quickly.
• Enable the Team Through Documentation & Guidance: Be the note-taker, the framework builder, and the process enabler. We’re capacity-constrained on internal enablement, and your ability to write, explain, and teach operational systems will unlock team performance immediately.
• Partner Across Teams for International Growth: Work with BizOps, Product, and external partners to power country expansions. Where needed, source and activate local tax experts to get us over the compliance finish line.

Requirements

• Thrive in high-agency, zero-precedent environments—ambiguity energizes you rather than scares you.
• Bring 0–3 years of experience in consulting, banking, BizOps, or another high-pressure, analytical role—or you’re a high-