Business and Customer Operations Lead at Blockchain.com

Ghana

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Cryptocurrency, FinTechIndustries

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Responsibilities

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

Skills

Regulatory Compliance

VASP Framework

Customer Engagement

Stakeholder Management

Business Operations

Revenue Growth

Market Analysis

Product Development

Crypto Industry Knowledge

Ghanaian Market

Blockchain.com

Cryptocurrency trading and wallet services platform

About Blockchain.com

Blockchain.com offers a platform for buying, storing, and trading cryptocurrencies such as Bitcoin and Ethereum. Users can execute trades quickly, often in microseconds, thanks to the platform's advanced matching engine and deep liquidity. The company generates revenue through transaction fees, trading spreads, and premium services, catering to both individual and institutional clients. It allows users to deposit and withdraw various fiat currencies and provides an API for programmatic trading and live market data. Blockchain.com prioritizes security and reliability, ensuring the protection of users' funds and data.

London, United KingdomHeadquarters

2011Year Founded

$583.6MTotal Funding

SERIES_ECompany Stage

Fintech, Crypto & Web3Industries

501-1,000Employees

Benefits

Competitive Salary

Meaningful Equity

Crypto Bonus

HealthCare

Paid Family Leave

Get the equipment you need

Unlimited Vacation

Remote-first

Offsites

Risks

Increased competition from zero-knowledge identity projects like Humanity Protocol.

Cross-chain interoperability platforms may reduce Blockchain.com's competitive edge.

Operational risks from integrating Altonomy's systems into Blockchain.com.

Differentiation

Blockchain.com offers a comprehensive suite for buying, storing, and trading digital assets.

The platform integrates with a global banking network for multi-currency transactions.

Blockchain.com provides an institutional-grade API for programmatic trading and live market data.

Upsides

Blockchain.com raised $110 million in a Series E funding round.

Integration with Altonomy enhances Blockchain.com's trading platform capabilities.

Growing interest in privacy-focused blockchain solutions benefits Blockchain.com's offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free