Bus & Technology Delivery Senior Analyst at Accenture

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Professional Services, TechnologyIndustries

Requirements

Any Graduation
5-7 years of overall experience
3-4 Years of Experience in People Management
Skill in Marketing Operations - Campaign Management
Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)
Excellent written communication and organisational skills
Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions
Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary
Comfortable with a rapidly changing environment
Ability to learn, retain and apply large amounts of product, procedure, policy, and system information
Ability to adapt and adjust communication style when dealing with customers with different cultures and practices
Digital Marketing Analytics
English (Domestic) - Expert
Any additional courses on Digital Marketing will be a plus

Responsibilities

Help balance increased marketing complexity and diminishing marketing resources
Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services
Role requires Digital Marketing Ads & Promotion creation/design
The planning, executing, tracking and analysis of direct marketing campaigns across the entire lifecycle, from inception to launch to evaluation of result
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Oversee day-to-day operations
Monitor team performance and report on metrics
Recognize top performance and reward accomplishments
Focus on skill enhancement and career development of direct reportees
Review daily updates with the team on progress made on metrics
Queue management, ensuring SLAs are met, completing RCAs on misses with action plan
Stakeholder management (Internal & External)
Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvement
Flexible in handling adhoc tasks without impacting core job
Analyse volume trends and optimise staffing and shifts accordingly
Conduct skill/Ops interviews for analysts
Be an innovation scout
Able to implement lean methodologies, wherever applicable
Successfully undertake regular product and process tests to ensure knowledge meets client’s requirement for support
Deliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed
Responsible for any PIPs (Performance Improvement Plans) and PEP

Skills

Campaign Management

Digital Marketing

Ads & Promotion

Google Docs

Google Sheets

Google Slides

Marketing Analytics

People Management

Client Solutions

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free