Brand Partnerships Associate Manager

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

iSpot.tv, an iSpot Company, is seeking a client-facing individual to join their team. This role involves working with a dedicated team on assigned client accounts, focusing on day-to-day maintenance and support. The company offers competitive compensation packages including salary and equity, along with other standard benefits, and emphasizes providing an interesting working experience and the opportunity to contribute to significant success.

About Ace Metrix, an iSpot Company

Ace Metrix, an iSpot Company, specializes in measuring the impact of video advertising across TV and digital platforms. They provide advertisers, agencies, and publishers with the technology, tools, and insights to understand why and how video creative resonates with viewers. Their core differentiator is being a technology company focused on research insights, enabling them to deliver high-quality, competitive metrics in near real-time and at a lower cost.

About You

The ideal candidate is a "people-person" with prior work experience and transferable skills in client-facing roles. You should be comfortable collaborating with various stakeholders, including customers and internal cross-functional teams, to service client accounts.

You are characterized by:

• Proactive Communication: Extremely responsive and effective in both written and verbal communication.
• Organization and Detail Orientation: Possess a keen eye for textual detail when processing information.
• Critical Thinking: Ability to apply inductive and deductive reasoning to navigate and solve problems.
• Analytical Storytelling: Strong numerical reasoning and aptitude for data, with skills in interpreting data across various applications.
• Problem Solving: Capable of identifying problems, analyzing data, and creating actionable insights and textual information for effective decision-making.
• Curiosity and Passion: A natural drive to learn new things and improve processes.

Responsibilities

• Work with a dedicated team on assigned client accounts for day-to-day maintenance and support.
• Partner with the account team to professionally handle incoming customer requests and ensure prompt and thorough issue resolution.
• Manage a high volume of incoming requests, communicating and prioritizing independently and with the team to resolve conflicting priorities.
• Manage requests for creative pre-ingestion, tracking set up/taxonomy, and data questions with the Customer Support team, including follow-up and escalation to a manager as needed.
• Prepare weekly, monthly, and ad hoc client deliverables.
• Extract data insights from the iSpot/Ace platform and generate unique and compelling insights for customers.
• Exhibit passion and energy for storytelling based on data insights and a genuine interest in TV advertising optimization and research.
• Proactively reach out to the account team to offer support when bandwidth allows.
• Utilize appropriate resource materials to interpret, respond to, and resolve customer inquiries and problems effectively and accurately.
• Support data compilation and analysis for Client Presentations and collaborate with the Account Manager on data-driven storytelling.
• Demonstrate critical thinking and time management skills in a fast-paced environment.
• Exhibit passion, curiosity, and energy in supporting internal Account Managers and clients to ensure a positive and memorable iSpot experience.
• Show interest in advancing your career towards owning your own portfolio of accounts in the future.

Qualifications and Education Requirements

• Bachelor’s degree or equivalent.
• 3-5 years of experience in market research, marketing, advertising, or a related field is preferred.