Branch Manager at M&T Bank

Dillsburg, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor’s degree, OR in lieu of degree, four (4) years’ relevant experience
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions
Maintain insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Meet Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing

Responsibilities

Manage all activities of a branch and ensure overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Achieve overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs through M&T sales processes, using tools and resources to assist customers with short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach; build the bank’s presence in the community
Conduct interviews and select employees based on staffing model
Actively model and coach customer service and needs determination behaviors; reinforce and maintain accountability for execution of Retail strategy
Ensure operational requirements are maintained, including consumer and business banking guidelines; ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets
Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers; provide coaching and guidance to improve and reduce future escalations
Engage with all team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000; proactively bundle products and services as appropriate
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
Complete other related duties as assigned
Report to Retail Regional Manager and lead branch team to achieve annual sales and profitability goals
Spend some time servicing existing customers and majority of time growing business through proactive sales and outside calling
Build productive partnerships with appropriate bank areas to resolve customer needs, service issues, and employee issues timely and accurately; take full ownership of customer issues until resolved
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
Have direct reporting responsibility for branch staff

Skills

Key technologies and capabilities for this role

Branch ManagementSales LeadershipTeam CoachingPerformance ManagementBusiness DevelopmentCustomer ServiceRetail BankingBusiness BankingLoan ProcessingOperational ComplianceRisk ManagementFraud Prevention

Questions & Answers

Common questions about this position

What is the salary or compensation for the Branch Manager position?

This information is not specified in the job description.

Is this Branch Manager role remote or does it require working in an office?

This information is not specified in the job description.

What key skills are required for the Branch Manager role?

Key skills include sales and business development, team leadership through coaching and performance management, customer service and needs determination, operational compliance and risk management, and business banking knowledge including loan processing up to $100,000.

What is the company culture like for this Branch Manager position?

The role promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.

What makes a strong candidate for the Branch Manager role?

Strong candidates have leadership experience in managing branch teams, sales and business development expertise, knowledge of banking operations and compliance, and the ability to coach staff while meeting profitability goals.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees