IME Operations Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Responsibilities

• Driving Revenue Growth:
  • Meeting scheduling best practices and turnaround time requirements.
  • Ensuring the timely delivery of high quality reports.
  • Optimizing Physician cost
  • Maintaining client invoices to adhere to the agreed upon fee schedule.
  • Overseeing the proper selection of physicians (ensuring appropriate physician selection based on location, specialty, and client’s fee schedule).
  • Building relationships with key physicians to ensure panel retention.
• Managing Staff Performance and Capacity:
  • Monitoring key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
  • Ensuring the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
  • Hiring new staff members based on increased referral volume and/or the addition of new clients.
  • Conducting performance evaluations that are timely and constructive.
  • Handling discipline and termination of employees as needed and in accordance with company policy.
• Client Interaction:
  • Joining the Sales staff for client visits on an as needed basis.
  • Responsible for the overall production, performance, and quality of the assigned region.
  • Planning and organizing daily activities related to production and operations.
  • Measuring productivity by analyzing performance data, financial data, and activity reports.
  • Coordinating with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
  • Determining labor needs to meet production goals.
  • Overseeing the deposition process at the request of the client or defense counsel.
• Other Duties: Performing other duties and special projects as assigned and based on business needs.

Requirements

• Education/Credentials: An Associate’s Degree or Bachelor’s Degree is preferred.
• Job Relevant Experience: Business experience in a healthcare and/or insurance setting is preferred.
  • Business experience in a Worker’s Compensation and/or Auto setting is a plus.