Billing Specialist Tier II at Pie Insurance

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurtechIndustries

Requirements

High School Diploma or GED (Bachelor's Degree or college coursework preferred)
2 years of Financial Services, Collections, or Banking experience
1+ year of Customer service experience in a fast-paced high-volume environment
1+ year of familiarity with Pie's internal system standards and processes (highly preferred)
Strong communication skills: able to clearly and professionally communicate with customers both verbally and in written form; develop strong relations by presenting views directly, sharing feedback, and giving benefit of the doubt
Demonstrated problem-solving skills to identify and develop sound processes and workflows; ability to apply creativity and challenge the status quo
Self-directed, proactive, and takes initiative; advanced knowledge of work products to complete requests with speed, accuracy, and consistency, reducing handoffs
Ability to work in a team environment, develop collaborative relationships, consider stakeholder needs, commit to decisions, and accomplish team goals productively
Proficiency with G-Suite Tools, Salesforce, Payment Processing Systems, Collaboration tools (Slack preferred)

Responsibilities

Handle Tier II phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
Monitor and maintain service level agreements while remaining compliant with federal and state regulations
Consistently meet production goals related to Billing Tier 2 work
Build relationships with Agency partners and internal team members to provide accurate and consistent communication with customers
Seek and provide resolution to billing issues while anticipating ways to prevent future issues
Voice the customer’s needs and advocate for the customer and their perspective
Maintain knowledge and familiarity with billing policies and procedures through ongoing training
Complete other miscellaneous duties as assigned
Support the onboarding and training of Pie's newest Tier 1 hires, including shadow sessions

Skills

billing

customer service

phone support

email communication

SLA management

regulatory compliance

agency partner management

issue resolution

onboarding training

insurance policies

Pie Insurance

Provides workers' compensation insurance for small businesses

About Pie Insurance

Pie Insurance provides workers' compensation insurance specifically designed for small businesses. This type of insurance helps cover wage replacement and medical benefits for employees who are injured while working. The company utilizes data-driven technology to offer competitive pricing and ensure that clients receive quality coverage. The process for obtaining insurance quotes is quick and user-friendly, taking only three minutes, which is particularly beneficial for small business owners who may not have the time to deal with complicated insurance procedures. Pie Insurance operates in 38 states and Washington, D.C., with plans for further expansion. The company aims to deliver trusted and efficient insurance services, promising potential savings of up to 30% on workers' compensation insurance. Its unique approach lies in leveraging technology to simplify the insurance process, making it easier and more affordable for small businesses.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$603.4MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Competitive cash compensation

Equity

Comprehensive health plans

Generous PTO, including paid sick leave

Future focused 401k match

Generous parental & caregiver leave

Risks

Recent layoffs of 14% of workforce indicate potential financial instability.

Deteriorating funding environment may limit expansion and technology investments.

Increased competition from insurtech companies could pressure Pie to maintain competitive pricing.

Differentiation

Pie Insurance offers A.M. A-rated insurance with a simple online experience.

The company uses data analytics to accurately assess risks and price policies.

Pie Insurance provides quick insurance quotes, taking just three minutes for small businesses.

Upsides

Integration with Ivans Download could enhance operational efficiency and customer service.

Appointment of Audra Foglietta as CFO may drive financial performance and efficiencies.

Partnership with Endeavor Insurance Group could expand market reach and distribution channels.

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