Billing Operations Analyst at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

4+ years of B2B billing & collections experience, ideally in a high-volume, fast-paced SaaS environment
Strong written and verbal communication with a customer-first mindset
Proficiency with spreadsheets and AR tools; experience with Salesforce & NetSuite is a plus
High attention to detail, organization, and follow-through across multiple competing priorities
Ability to partner cross-functionally and thrive in a fast-changing environment
Practical understanding of proration, refunds, and true-ups for seat-based SaaS and usage add-ons
Able to write clear SOPs and document established processes to ensure consistency
Curious and willing to adopt AI tools to work smarter and deliver better results

Responsibilities

Validate and process customer orders, then provision products to ensure accurate entitlements
Own end-to-end invoice creation, including calculation of proration and credits
Proactively engage customers via email to resolve billing issues and secure payment commitments
Triage and resolve billing discrepancies in partnership with cross-functional teams including Sales, Legal, and Customer Success
Maintain accurate customer records, notes, and payment statuses in our systems
Respond to and resolve customer inquiries in the billing queue through Zendesk
Recommend and pilot process improvements, playbooks, and automation to continuously scale our processes
Investigate and resolve tax, PO, and billing address issues
Support month-end close activities related to billing and AR

Skills

Key technologies and capabilities for this role

B2B BillingCollectionsInvoice CreationOrder ManagementZendeskProrationAccounts ReceivableSaaSProcess AutomationMonth-End CloseTax Compliance

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

Notion requires all team members to work from offices on Mondays and Thursdays, designated as Anchor Days, with certain teams or positions possibly requiring additional in-office days.

What skills and experience are required for the Billing Operations Analyst role?

Candidates need 4+ years of B2B billing & collections experience in a high-volume, fast-paced SaaS environment, strong written and verbal communication with a customer-first mindset, proficiency with spreadsheets and AR tools, high attention to detail, and ability to partner cross-functionally.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is Notion's company culture like?

Notion emphasizes in-person collaboration as essential to its culture, requiring office work on Anchor Days, and hires talented, passionate people from diverse backgrounds to represent its global customer base.

What makes a strong candidate for this Billing Operations Analyst role?

A strong candidate has 4+ years of B2B billing and collections experience in SaaS, excels in cross-functional partnerships, maintains high attention to detail, and is curious about adopting AI tools, even if past experience doesn't perfectly match every requirement.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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