Billing Operations Analyst at ActiveCampaign

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3+ years of hands-on experience in billing operations, finance systems, or order-to-cash in a SaaS company
Extensive hands-on experience with Zuora Billing and Zuora Revenue
Deep understanding of the entire subscription lifecycle (new business, renewals, amendments, cancellations) and associated financial implications
Proven knowledge of revenue recognition principles (ASC 606 / IFRS 15) and the ability to map financial logic into system configurations
Proficiency with Zuora Workflows (including the ability to build, test, troubleshoot, and optimize them) and experience with Zuora Data Queries and Data Loader/Uploader
Exceptional analytical skills and comfort working with large data sets (experience with SQL, Excel, or BI tools is a strong plus)
A process improvement mindset focused on automation, scalability, and efficiency to enhance the company's financial performance
Experience supporting month-end close, audits, and compliance reviews, as well as troubleshooting and resolving payment declines, billing errors, and revenue issues
Excellent communication skills with the ability to effectively bridge technical discussions with non-technical business partners across Finance, Product, and Engineering

Responsibilities

Serve as the subject matter expert for Zuora Billing and Zuora Revenue, translating complex business requirements from Finance, Sales, and Product into scalable and compliant billing system configurations
Configure and maintain all aspects of Zuora, including the product catalog, invoice templates, workflows, approval logic, and discount structures, ensuring accuracy for new product launches and changing business models
Collaborate cross-functionally with Engineering and Revenue Operations to define, validate, and ensure the integrity of integrations between Zuora, CRM, ERP, and payment systems throughout the order-to-cash process
Drive continuous improvement initiatives by building and optimizing Zuora Workflows to automate manual billing tasks, streamline month-end close activities, and enhance overall operational efficiency
Partner closely with the Finance and Accounting teams to ensure accurate revenue recognition mapping (ASC 606 / IFRS 15) for all charges and accounting codes, supporting audit and compliance reviews
Monitor and maintain data integrity across subscriptions, accounts, and transactions, providing analytical insights and reporting on billing accuracy, automation coverage, and close timelines

Skills

Key technologies and capabilities for this role

Zuora BillingZuora RevenueBilling SystemsRevenue RecognitionASC 606IFRS 15Product CatalogInvoice TemplatesWorkflowsCRM IntegrationsERP IntegrationsPayment SystemsOrder-to-CashData IntegrityFinancial Reporting

Questions & Answers

Common questions about this position

What experience is required for the Billing Operations Analyst role?

Candidates need 3+ years of hands-on experience in billing operations, finance systems, or order-to-cash in a SaaS company, extensive hands-on experience with Zuora Billing and Zuora Revenue, deep understanding of the subscription lifecycle, proven knowledge of revenue recognition principles (ASC 606 / IFRS 15), and proficiency with Zuora Workflows, Data Queries, and Data Loader/Uploader.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of collaboration is involved in this role?

The role involves partnering directly with Finance, Product, and Engineering teams, as well as collaborating cross-functionally with Engineering and Revenue Operations, and working closely with Finance and Accounting teams.

What makes a strong candidate for this Billing Operations Analyst position?

A strong candidate has a process improvement mindset focused on automation, scalability, and efficiency, exceptional analytical skills with comfort in large data sets (SQL, Excel, or BI tools as a plus), and experience supporting month-end close, audits, and compliance.

ActiveCampaign

Customer experience automation platform for businesses

About ActiveCampaign

ActiveCampaign offers a platform that helps businesses automate and personalize their customer interactions by integrating sales, marketing, and customer service functions. The platform includes tools for email marketing, customer relationship management (CRM), and marketing automation, along with pre-built automation templates for quick setup. ActiveCampaign stands out from competitors by focusing on a wide range of industries and providing tailored automation solutions. The company's goal is to enhance customer engagement and support business growth through effective automation.

Chicago, IllinoisHeadquarters

2003Year Founded

$350.2MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Mental Health Support

Professional Development Budget

Home Office Stipend

Sabbatical Leave

Risks

Increased competition from Mailchimp and Constant Contact may pressure pricing.

Integration with OneSignal raises potential data privacy concerns.

Expansion into new markets like Poland requires significant investment and resource management.

Differentiation

ActiveCampaign offers 800+ pre-built automation for diverse business needs.

The platform integrates sales, marketing, and customer service for seamless customer interactions.

ActiveCampaign HQ provides tailored solutions for franchise and multi-location businesses.

Upsides

Integration with OneSignal enhances push notification capabilities for better customer engagement.

New executive team members bring proven martech experience, driving strategic growth.

Expansion into Krakow taps into local technical expertise, strengthening global operations.

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