Bilingual (English/Spanish) Remote Customer Support Representative

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: $15.00 per hour (base salary range)

SimplyInsured is on a mission to eliminate fear in health insurance for small business owners. We aim to make health insurance transparent and accessible. With over 20,000 customers and partnerships with Intuit and Square, we are a rapidly growing company funded by top-tier investors.

Job Summary

As a member of a high-performing team, you will provide customer service via chat, phone, and email, representing the SimplyInsured brand and fulfilling our mission to eliminate fear from health insurance.

Work Schedule: Must be available to work a PM shift from 9am-5pm Mountain Standard Time, Monday-Friday.

Responsibilities

• Assist potential customers in navigating the online insurance shopping experience and obtaining health insurance quotes.
• Respond to and resolve basic administrative and billing questions for existing customers.
• Ensure customer inquiries are handled quickly and thoroughly.
• Contribute to the Support team's mission of delighting customers and reducing the fear associated with purchasing and using health insurance.
• Communicate with customers using multiple channels (phone, chat, email) and document interactions using support ticketing software.
• Propose process and product solutions to enhance the customer experience.

Requirements

• 1-2 years of experience in a customer service or sales role.
• Fluent English and Spanish speaking and writing skills.
• Highly productive with good multitasking abilities.
• Passion for helping people, particularly with health-related matters.
• Ability to work in a high-volume contact center environment.
• Familiarity with support ticketing and/or support CRM software tools.
• Fantastic oral and written communication skills.
• Strong desire to help businesses maximize their healthcare.

What We Offer

• Generous stock option packages.
• Competitive compensation.
• "Take what you need" time off plan.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k.
• A values-based culture that invests in employee success.

Compensation Details

The base salary for this position starts at $15.00 per hour. Compensation is market-based and may vary depending on a candidate's experience, industry expertise, technical skills, and location. Total compensation includes bonus eligibility based on performance objectives and company stock options.

Company Culture

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. We respect every opinion, hold each other to extremely high standards, and are driven by diversity while unified by our mission. We strongly encourage candidates from underrepresented backgrounds to apply, even if they don't meet every qualification.