Bilingual Licensed Customer Service Agent
Kin Insurance48,000 - 50,000 USD/year
- Full Time
- Entry Level & New Grad
SimplyInsured
Bilingual (English/Spanish) Remote Customer Support Representative
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Health Insurance, Customer ServiceIndustries
Requirements
Candidates should possess at least one to two years of experience in customer service or sales, fluency in both English and Spanish (speaking and writing), strong multitasking skills, and a passion for assisting people, particularly regarding their health. Familiarity with support ticketing and/or support CRM software tools is also required, along with the ability to work in a high-volume contact center environment.
Responsibilities
The Bilingual (English/Spanish) Remote Customer Support Representative will assist potential customers with navigating the online insurance shopping experience and obtaining quotes, as well as work with existing customers to answer and resolve basic administrative and billing questions. They will contribute to the Support team’s mission by responding to customer inquiries quickly and thoroughly, documenting customer interactions in support ticketing software, and proposing process and product solutions to improve the customer experience.
Skills
Bilingual English/Spanish
Customer Support
Chat
Phone
Email
Administrative Skills
Billing Support
SimplyInsured
Simplifies health insurance for small businesses
About SimplyInsured
SimplyInsured helps small businesses purchase health insurance by providing an online platform that streamlines the application process. Clients can receive instant quotes and complete applications in under 10 minutes, with easy integration into major payroll systems for managing employee deductions. The company earns commissions from insurance carriers, ensuring its interests align with those of its clients. SimplyInsured aims to offer efficient solutions and exceptional customer support to assist SMEs in navigating health insurance.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$8.3MTotal Funding
SERIES_ACompany Stage
Fintech, HealthcareIndustries
11-50Employees