Bilingual Customer Service Representative

Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, E-Commerce, Customer SupportIndustries

Requirements

Candidates must possess a high school diploma or equivalent, demonstrate bilingual proficiency in both English and Spanish with excellent verbal and written communication skills in both languages, and possess strong computer skills including the ability to navigate multiple systems and databases. Furthermore, applicants should exhibit the ability to work in a fast-paced environment while maintaining attention to detail, along with strong problem-solving skills and the capacity to handle difficult customer situations with empathy and patience.

Responsibilities

The Bilingual Customer Service Representative will handle inbound customer calls, providing assistance and information in a professional and courteous manner, responding to inquiries about products, services, billing, and account issues, ensuring that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information, diagnosing and troubleshooting customer problems, escalating complex issues to higher support levels as necessary, maintaining and updating customer records in the system after each interaction, following up with customers to provide status updates and confirm issue resolution, adhering to company policies, procedures, and quality standards for call handling and ticket creation, meeting performance metrics such as call handling time, first call resolution, pieces per hour, and customer satisfaction, collaborating with other team members and departments to ensure seamless customer service delivery, and participating in ongoing training and development to stay updated on product knowledge and customer service techniques.

Skills

Bilingual

Customer Service

Call Handling

Troubleshooting

Record Keeping

Follow-up Communication

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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