Bilingual Licensed Telesales Agent -
Devoted Health40,000 - 60,000 USD/year
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates must be bilingual in English and Spanish with the ability to read, write, and speak fluently without limitations or assistance, possessing a minimum of one year of customer service experience in a healthcare setting, and proficient in Microsoft Office, Outlook, Word, and Excel. They must also demonstrate an aptitude for quickly learning new technology and systems, and have working knowledge of computers, along with a passion for improving consumer experiences. Previous healthcare experience, a clerical support background, familiarity with medical terminology, and a CNA or Medical Assistant background are preferred.
Responsibilities
The Bilingual Consumer Service Operations Representative III will perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations, investigating and settling claims and customer service issues. This individual will regularly exercise discretion and judgment in prioritizing requests and adapting procedures, processes, and techniques, working under limited guidance due to previous experience and organizational knowledge. They may also apply intermediate mathematical skills and travel between five different locations in Miami, Miami Beach, and Pembroke Pines to provide services.
Skills
Bilingual English/Spanish
Customer Service
Healthcare Support
Microsoft Office
Outlook
Word
Excel
Communication Skills
Technology Navigation
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Key Metrics
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees