Advisor, Customer Resolution Specialist

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, Customer ServiceIndustries

Requirements

Candidates should possess 1 to 2 years of customer service, consumer affairs, or sales experience, along with proven ability to communicate persuasively and effectively in a professional manner. They must demonstrate the ability to relay situational details and complex process steps verbally and in writing, and have a demonstrated ability to provide outstanding customer service. Strong attention to detail and time management skills are also required, along with proficiency in operating customer-facing applications and workforce management systems. A High School Diploma or equivalent is necessary, and experience in Coca-Cola operations, business, and procedures is preferred.

Responsibilities

The Advisor, Customer Resolution Specialist will support the business by directly interacting with customers, collaborating with cross-functional departments to resolve customer issues, and ensuring a timely and satisfactory response is received. They will serve as a subject matter expert, proactively monitor call volume and system issues, maintain accurate details of escalated calls, and serve as a resource to the training group by analyzing trends and providing feedback. Additionally, they will identify opportunities for process improvement, produce standardized reports, ensure backlog processing efficiency, and monitor outbound/admin work generated within systems.

Skills

Customer Service

Issue Resolution

Cross-Functional Collaboration

Process Improvement

Reporting

Telecommuting

Self-Motivation

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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