Bilingual Clinical Associate

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Insurance, Medical PracticeIndustries

Requirements

The Bilingual Clinical Associate should have experience in care coordination, specifically assisting Medicare patients with closing care gaps and completing preventative health screenings. Strong organizational skills and adaptability are necessary to manage a large member panel amidst frequent changes. Proficiency in a second language is required to serve as a liaison between healthcare services and members.

Responsibilities

The Bilingual Clinical Associate will serve as a liaison between Devoted Health services and members, working closely with clinicians to provide telehealth visits and support the clinical team. Responsibilities include identifying care gaps, coordinating services such as DME, home health, pharmacy, lab testing, and imaging, and acting as an advocate for members to improve adherence to care plans. The role also involves preparing members for telehealth visits, managing orders, coordinating post-visit care, triaging member issues to appropriate teams, and providing patient education.

Skills

Telehealth

Clinical Support

Care Coordination

Pharmacy Services

Durable Medical Equipment (DME)

Home Health Care

Laboratory Testing

Bilingual Communication

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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