d) at Zoom

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

E-mobility, Delivery Services, LogisticsIndustries

Requirements

Strong communication skills to make customers feel welcome, identify client needs, present and answer questions about products/services, and recommend solutions
Positive attitude and desire to promptly resolve customer issues or complaints
Proven work experience as a (Bike) Mechanic or similar role
Willing and enthusiastic about selling the product to potential riders, ideally with a track record of achieving sales targets
Professional or personal experience in a technical field, ideally repairing bicycles including motorbikes, e-mopeds, or even cars
Familiarity with consumer behavior principles; cool and calm operator capable of diffusing heated situations and turning irate customers into promoters
Excellent communication skills, capable of building trusting relationships
Interest and knowledge in mobility, micro mobility, or e-bikes
Able to quickly and efficiently [handle tasks] (inferred from truncated text)

Responsibilities

Provide accurate information to customers (e.g., product features, pricing, and after-sales services) and answer customers’ questions about specific products/services
Build, repair, and service bikes to the highest standards, including diagnosing required services, fault finding, and performing mechanic repairs on Zoomo e-bikes to ensure they return to riders in safe and fully operational condition
Support efforts to recover lost and stolen bikes
Ensure riders have an awesome and seamless in-person support experience
Walk riders through the on-boarding process and help existing riders troubleshoot issues
Meet store sales targets in collaboration with the team
Complete store administration and ensure compliance with policies and procedures
Maintain store H&S compliance and housekeeping standards, including visual marketing and merchandising
Improve brand awareness and support marketing activities in Berlin to grow the customer base
Ensure customers leave the store satisfied and contribute to the store’s profitability

Skills

Bicycle Repair

E-bike Servicing

Bike Building

Customer Service

Product Knowledge

Technical Explanation

Basic Mechanics

Fleet Maintenance

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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