Job Description: Benefits Associate, Operations

Position Overview

Remote is seeking a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience. This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What you bring

• Experience: Experienced in employee benefits, HR operations, or a similar administrative role.
• Communication: Strong customer service skills with clear written and verbal communication.
• Attention to Detail: Excellent attention to detail and ability to handle high-volume tasks accurately.
• Organization: Solid organizational and time management skills; able to meet deadlines and shift priorities.
• Tools Proficiency: Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Learning Agility: Ability to learn new systems and processes quickly.
• Interpersonal Skills: Empathetic and professional when interacting with employees and clients.
• Problem Solving: Solution-oriented and eager to improve processes and service delivery.
• Teamwork: Team player with a collaborative mindset and openness to feedback.

Key Responsibilities

• Respond to employee and client queries related to benefits via Zendesk and email.
• Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
• Accurately handle benefits data: validation, updates, and preparation for reporting.
• Support enrollment and changes (e.g., new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
• Support regular audits and data quality reviews across systems.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
• Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote's values and Benefits team's goals.

Practicals

• Reports to: Manager, Benefits Operations
• Team: EOR Operations
• Location: Southeast Asia
• Start Date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing regions.

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