Backend Production Support Engineer at Crypto.com

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FinTechIndustries

Requirements

5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
Solid experience in a Linux environment and relevant support tools
Experience with shell scripting, Ruby, Golang and SQL technologies
Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
Familiarity with exchange platform domain knowledge
Experience in GitOps with ArgoCD is a plus
Strong analytical skills and the ability to proactively identify issues before they escalate
Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese
Experience with version control systems (Git is a plus)
Familiarity with SDLC processes and a proactive approach to process automation
Quick learner with a demonstrated aptitude for acquiring new technologies
Experience managing software on AWS is a plus

Responsibilities

Engage in the requirements analysis, system design, and undertake part of the development work within the technical team
Write and refine integration tests to ensure the robustness and reliability of the software
Build close relationship with different operation team to continuously improve the operation efficiency
Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems, involving troubleshooting and root cause analysis of issues, and implementing effective solutions
Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly
Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams
Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products
Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures
Provide system upgrade and optimization plans to enhance system performance and reliability
In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users
Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications
Work mostly in HKT timezone with potential day/night shifts to facilitate handover with the operation support team in the EST time zone

Skills

System Design

Integration Testing

Troubleshooting

Root Cause Analysis

Monitoring Tools

Alerting Mechanisms

SRE

Cryptocurrency Trading

Derivatives Trading

Backend Infrastructure

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees