Back-Office Representative | 15K Sign on Bonus | ISTA Solutions at A1M Solutions

Makati, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BPO, OutsourcingIndustries

Requirements

At least 6 months of BPO work experience
Good to excellent verbal and written English skills
Ability to display empathy and patience in addressing customer concerns
Strong problem-solving skills
Adaptability to a changing work environment
Ability to remain calm under pressure
Proficiency in using computer systems and relevant software
Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
Amenable to working night shift

Responsibilities

Provides customer support through different communication channels (Phone, email, chat)
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transactions, feedback, etc

Skills

Customer Service

Phone Support

Email Support

Chat Support

English Communication

Problem Solving

Computer Proficiency

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees