Back-Office Representative | 15K Sign on Bonus | ISTA Solutions at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BPO, OutsourcingIndustries

Requirements

At least 6 months of BPO work experience
Good to excellent verbal and written English skills
Ability to display empathy and patience in addressing customer concerns
Strong problem-solving skills
Adaptability to a changing work environment
Ability to remain calm under pressure
Proficiency in using computer systems and relevant software
Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
Amenable to working night shift

Responsibilities

Provides customer support through different communication channels (Phone, email, chat)
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transactions, feedback, etc

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail SupportChat SupportEnglish CommunicationProblem SolvingComputer Proficiency

Questions & Answers

Common questions about this position

What is the sign-on bonus for this position?

The position offers a 15K sign-on bonus.

Is this role remote or on-site?

This is an on-site position requiring work in Buendia, Makati or Shaw, Mandaluyong, and candidates must be willing to work onsite.

What skills are required for this Back-Office Representative role?

Requirements include at least 6 months of BPO work experience, good to excellent verbal and written English skills, strong problem-solving skills, ability to display empathy and patience, adaptability, staying calm under pressure, and proficiency in computer systems.

What is the company culture like at ISTA Solutions?

ISTA Solutions prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, and fosters an all-inclusive environment with strong culture, values-driven leadership, and opportunities for continuous learning and innovation.

What makes a strong candidate for this role?

A strong candidate has at least 6 months of BPO experience, excellent English communication skills, empathy, problem-solving abilities, adaptability, and is willing to work onsite night shifts.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees