[Remote] AWS Manager at NeuraFlash

Delhi, Delhi, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Salesforce, Amazon Web ServicesIndustries

Requirements

Candidates must have a minimum of 3 years of experience leading and managing technical teams, with experience managing Managers being an advantage for Senior Manager roles. An AWS Solution Architect Associate Certification is required, along with strong expertise in AWS cloud architecture, security, compliance, and automation. Proven experience in leading technical teams to drive innovation and efficiency, as well as experience in the Contact Center domain, particularly with Amazon Connect, is necessary. Knowledge of AI/ML-driven solutions is also required.

Responsibilities

The AWS Manager will act as an AWS subject matter expert, providing leadership and guidance to internal teams, and coaching, mentoring, and developing junior AWS team members. They will conduct performance reviews, manage project resource staffing, utilization, and capacity planning, and drive hiring strategies to support organizational growth. Responsibilities also include building and leading high-performing teams, establishing and overseeing OKRs, and collaborating with business leaders to prioritize initiatives. The role involves architecting, implementing, and optimizing AWS solutions, overseeing cloud governance, automation, and DevOps best practices, and leading complex AWS projects. Additionally, the manager will drive innovation in Cloud Contact Center as a Service (CCaaS) and ensure seamless integration between Amazon Connect and Salesforce Service Cloud.

Skills

AWS

Leadership

Mentoring

Performance Management

Resource Planning

Talent Acquisition

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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