Automation Support Professional at Abbott

North Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Medical DevicesIndustries

Requirements

Currently live in the Detroit, MI area
Ability to travel up to 25%

Responsibilities

Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues (Level I: specific error codes repairable in <1.5 hrs; Level II: other error codes >1.5 hrs)
Perform proactive service support activities to maintain system performance, applying standard troubleshooting tools or concepts to identify the real issue and root cause
Determine level of urgency of service support requests, develop recommendations, and implement solutions that reflect customer and Abbott business needs
Record accurate and timely documentation of customer complaints and actions taken to resolve them
Plan and prioritize customer visits and activities in each account
Prepare, schedule, and execute training events with customers to improve self-sufficiency in troubleshooting/repairing analyzers, component replacement, and assays
Coordinate order, delivery, and billing of products and/or services in assigned accounts; monitor and replenish inventory accordingly
Responsible for Service Contract Sales at assigned accounts
Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews
Understand competitive landscape

Skills

Key technologies and capabilities for this role

AutomationDiagnosticsHealthcare TechnologyInformatics SystemsAccount Management

Questions & Answers

Common questions about this position

Is this position remote, and are there any location requirements?

This is a remote position, but qualified candidates must currently live in the Detroit, MI area, with up to 25% travel.

What benefits does Abbott offer?

Abbott provides free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

What skills or responsibilities are required for the Automation Support Professional role?

The role requires providing Level I and Level II technical phone and on-site support for hardware, software, and reagent issues, performing proactive service support, and applying standard troubleshooting tools to identify issues.

What is the salary for this position?

This information is not specified in the job description.

What makes Abbott a great place to work?

Abbott offers career development opportunities, is recognized as a great place to work in dozens of countries, named one of the most admired companies by Fortune, and excels in diversity, working mothers, female executives, and scientists.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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