Responsibilities

The Associate Vice President, Strategic Accounts will oversee Mural’s most critical customer segment, driving the strategy, performance, and growth of this segment while building deep, trusted relationships with key customers and serving as a senior executive sponsor. They will lead, build, and retain a high-performing team of Account Managers focused on customer advocacy, strategic growth, and exceeding revenue targets, acting as a trusted mentor and coach, translating strategy into action, and ensuring alignment across cross-functional teams including Marketing, Customer Success, and Product. Additionally, they will develop sales plays, coverage models, and forecasting processes, differentiate Mural’s value by understanding customer goals, and drive forecasting, pipeline strategy, and performance reviews to improve operational discipline and accountability.