Associate Technical Support Representative at Platform Science

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, Supply ChainIndustries

Requirements

1-2 years experience in a technical support environment or other customer-facing technology fields
Demonstrated high-quality written and verbal business communication abilities
Demonstrated proficiency with business software (e.g., MS Office, Salesforce CRM, eMail)
Demonstrated customer focus, troubleshooting abilities, and creative problem solving
Ability to work assigned shift hours
Competencies: Customer Focus, Problem Solving, Time Management, Composure, Interpersonal Savvy
Passion and willingness to learn new technologies
Strong analytical and problem solving skills
Self-starter, ability to work well in a small team with good communication skills

Responsibilities

Provide high-quality technical support and education to customers using phone, web, and chat channels
Address customer inquiries related to software, hardware, account management, installation, and industry best practices
Utilize strong analytical and technical problem-solving skills to resolve issues promptly in a fast-paced environment
Maintain a high degree of organization and focus on detail to manage fluctuating work volumes and achieve success
Adhere to assigned shift hours and contribute to achieving team performance metrics

Skills

Key technologies and capabilities for this role

Technical SupportCustomer ServiceProblem-SolvingPhone SupportChat SupportWeb SupportSoftware TroubleshootingHardware SupportAccount ManagementInstallationIoTAnalytical Skills

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a full-time hybrid position based at the Chennai, India office, requiring a stable, suitable home internet connection when working remotely.

What experience is required for this role?

Candidates need 1-2 years of experience in a technical support environment or other customer-facing technology fields, along with demonstrated high-quality written and verbal business communication, proficiency with business software like MS Office and Salesforce CRM, customer focus, troubleshooting, and creative problem solving.

What is the company culture like at Platform Science?

The company has an engaging, diverse group of employees who value thoughtful actions, empathy, resiliency, creativity, and transparency, fostering a performance-driven culture that fuels growth through innovation as one team.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Associate Technical Support Representative role?

Strong candidates will have 1-2 years of technical support or customer-facing tech experience, excellent communication skills, proficiency in tools like MS Office and Salesforce, plus competencies in customer focus, problem solving, time management, composure, and interpersonal savvy, with a passion for learning new technologies.

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

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