Associate Technical Support Representative at Platform Science

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, Supply ChainIndustries

Requirements

1-2 years experience in a technical support environment or other customer-facing technology fields
Demonstrated high-quality written and verbal business communication abilities
Demonstrated proficiency with business software (e.g., MS Office, Salesforce CRM, eMail)
Demonstrated customer focus, troubleshooting abilities, and creative problem solving
Ability to work assigned shift hours
Competencies: Customer Focus, Problem Solving, Time Management, Composure, Interpersonal Savvy
Passion and willingness to learn new technologies
Strong analytical and problem solving skills
Self-starter, ability to work well in a small team with good communication skills

Responsibilities

Provide high-quality technical support and education to customers using phone, web, and chat channels
Address customer inquiries related to software, hardware, account management, installation, and industry best practices
Utilize strong analytical and technical problem-solving skills to resolve issues promptly in a fast-paced environment
Maintain a high degree of organization and focus on detail to manage fluctuating work volumes and achieve success
Adhere to assigned shift hours and contribute to achieving team performance metrics

Skills

Technical Support

Customer Service

Problem-Solving

Phone Support

Chat Support

Web Support

Software Troubleshooting

Hardware Support

Account Management

Installation

IoT

Analytical Skills

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Risks

Emerging IoT fleet management startups increase competition in the market.

Economic downturns may reduce investment in fleet management technologies.

Reliance on OEM partnerships poses risks if relationships are disrupted.

Differentiation

Platform Science offers a configurable open platform for modern telematics solutions.

The company provides enterprise-grade applications tailored for large fleet operators.

Platform Science's platform is easy to use and ready out of the box.

Upsides

Platform Science raised $125 million to accelerate innovation in transportation.

Partnerships with OEMs and companies like Averitt enhance their market position.

ISO 27001 certification boosts trust and compliance in fleet management.

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