GitLab

Associate Support Engineer (EMEA)

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software Development, IT Services, Customer SupportIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have at least 2 years of experience in a technical support or engineering role, with a strong understanding of Linux administration and debugging tools such as strace. Familiarity with DevOps practices and experience troubleshooting complex software environments is preferred.

Responsibilities

As an Associate Support Engineer, you will be responsible for supporting a mix of Self-managed and GitLab.com customers by resolving their issues through various channels including Zendesk tickets, merge requests, email, and video conferencing. You will collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs, create and update documentation, and participate in on-call rotations for emergency support. Additionally, you will contribute to projects such as analyzing strace output, capturing server states, creating interactive log tables, and developing ChatOps functionality.

Skills

Customer Support
Troubleshooting
Collaboration
Documentation
Incident Management
SaaS Support
GitLab
Code Contribution
Support Tools (Zendesk, Merge Requests)

GitLab

Unified DevOps platform for software development

About GitLab

GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to concentrate on enhancing their products instead of spending too much time on builds. GitLab serves a wide range of clients, including large corporations from different industries, demonstrating its versatility. The company operates on a subscription-based model, where clients pay for access to the platform, which includes features for continuous integration and deployment. GitLab also provides free trials and regularly updates its platform to deliver ongoing value to its users. By customizing its offerings and partnering with other technology providers, GitLab aims to enhance its ecosystem and drive revenue.

Key Metrics

San Francisco, CaliforniaHeadquarters
2014Year Founded
$421.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Spending Company Money
Equity Compensation
Life Insurance
Financial Wellness
Paid Time Off
Growth and Development Benefit
GitLab Contribute
Business Travel Accident Policy
Immigration
Employee Assistance Program
Incentives
All-Remote
Part-time contracts
Meal Train
Fertility & Family Planning
Parental Leave

Risks

AI-powered coding assistants like Claude pose a competitive threat to GitLab's platform.
Potential sale to Datadog may lead to strategic shifts misaligned with customer expectations.
Integration of Oxeye may distract from GitLab's core DevOps offerings.

Differentiation

GitLab offers a unified DevOps platform, reducing complexity in software development.
The platform integrates tools for collaboration, visibility, and speed, enhancing development processes.
GitLab's open-source model fosters continuous innovation with a large developer community.

Upsides

Acquiring Oxeye enhances GitLab's cloud security, appealing to security-conscious enterprises.
Partnership with Ooredoo Kuwait expands GitLab's influence in the telecommunications sector.
Potential sale to Datadog could create strategic synergies and expand market reach.

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