Frontline Engineer

Position Overview

• Location Type:
• Job Type: Full time
• Salary:

eBay is a global e-commerce leader dedicated to changing the way the world shops and sells. Our platform connects millions of buyers and sellers across over 190 markets, fostering innovation and authenticity. TCGplayer, now part of eBay, specializes in the $25B global collectible card game and hobbyist market, building a community of millions of buyers and tens of thousands of retailers. We foster a culture of inclusion, camaraderie, diversity, and passion.

Who You Are

• Passionate about operational excellence and continuous improvement.
• Able to switch between hands-on tasks and cross-functional leadership.
• Exceptional communicator, capable of driving, influencing, and inspiring cross-functional teams.
• Proactive with a strong bias for action and innovative problem-solving.
• Customer-focused with a strong sense of ownership.
• Adept at managing multiple priorities while maintaining quality and detail.

The Impact You Will Make Here

• Incident Management: Act as the first line of defense for incidents, performing initial troubleshooting and triage, and escalating as needed. Lead incident management by commanding cross-functional response teams and driving continuous improvement for reliability and performance. Participate in an on-call rotation, with expected off-hours work for incident support.
• Problem Management: Serve as a trusted advisor for problem management, collaborating with Engineering teams to follow up on major incidents with Problem Reports, identifying durable fixes and workarounds.
• Business Outcomes: Measure key performance metrics (e.g., SLAs, MTBF) to identify trends and their business impact.
• Process Refinement: Develop and maintain up-to-date operational procedures and runbooks.
• Culture Building: Foster strong relationships and cultivate a communicative, supportive, and results-oriented culture.

What You Bring to the Team

• A Bachelor’s degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles. Certifications are a plus.
• Intermediate experience in one of the following:
  • Windows and Linux environments
  • Scripting (PowerShell, Python)
  • Coding (e.g., .Net)
  • Database management (e.g., Microsoft SQL Server)
• Intermediate experience with Amazon Web Services (AWS) and containerization technologies including Kubernetes.
• Ability to think clearly and take decisive action.