Staff Cloud Support Engineer - Data Platform
SnowflakeSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Database Software, Support & ServicesIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
This Support Engineering role focuses heavily on engineering, requiring deep dives into database internals, memory allocators, and Linux configurations to diagnose complex database issues. It’s a challenging role for those who enjoy continuous learning and tackling new technical concepts. The team works closely with customers to understand their business and systems, improving their SingleStore and database operational knowledge.
Required Hours
- 9:00 AM - 6:00 PM EST
- Participation in an on-call rotation, including weekends and holidays.
Role and Responsibilities
- Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams updated on customer issues.
- Work to streamline and improve Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
- Ensure customers have a positive support experience during every interaction.
Required Skills and Experience
- 5+ years of advanced customer-facing technical support experience.
- Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
- A solid sysadmin/QA/Testing skill set, including:
- Comfort testing software and finding its limits.
- Hands-on experience with Linux.
- Ability to check system I/O utilization and measure network throughput.
- Familiarity with navigating large log files.
- Bonus points for familiarity with Kubernetes and past Testing/QA experience.
- Experience with a scripting or coding language (e.g., Python, Bash, Go).
Skills
MySQL
MariaDB
Aurora
SQL Query Optimization
Linux
System I/O
Network Throughput
Log File Navigation
Customer Support
Bug Diagnosis
QA/Testing
Kubernetes
SingleStore
Relational database for real-time analytics
About SingleStore
SingleStore provides a modern relational database that supports both cloud and on-premises environments, focusing on real-time analytics and insights for applications. Its main product, SingleStore Helios, is designed to efficiently handle both transactional (OLTP) and analytical (OLAP) workloads, allowing for fast data processing and scalability. Unlike many competitors, SingleStore emphasizes speed and the ability to provide immediate insights, with features like fast vector search and built-in data integration services. The company operates on a subscription-based model, giving clients the flexibility to choose their deployment method based on their needs. The goal of SingleStore is to empower businesses across various industries to leverage big data and real-time insights for better decision-making and innovation.
San Francisco, CaliforniaHeadquarters
2011Year Founded
$402.8MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees