SingleStore

Cloud Database Support Engineer

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Database Software, Support & ServicesIndustries

Requirements

Candidates should possess at least 5 years of advanced customer-facing technical support experience, along with experience with MySQL or MySQL-like databases and SQL Query Optimization. A solid sysadmin/QA/Testing skill set is required, including comfort with Linux, system I/O utilization, network throughput measurement, and navigating large log files. Bonus points are given for familiarity with Kubernetes and prior Testing/QA experience, as well as experience with scripting or coding languages such as Python, Bash, or Go.

Responsibilities

This role involves providing email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues and bug diagnosis, while also identifying and reproducing product issues, performing QA, and submitting bug reports. Collaboration with software developers, sales engineers, and technical account managers is essential, alongside efforts to streamline Support and Engineering processes, authoring documentation, and improving team efficiency. Ensuring a positive customer support experience is a key responsibility, along with participating in on-call rotations that may include weekends and holidays.

Skills

MySQL

MariaDB

Aurora

SQL Query Optimization

Linux

System I/O

Network Throughput

Log File Navigation

Customer Support

Bug Diagnosis

QA/Testing

Kubernetes

SingleStore

Relational database for real-time analytics

About SingleStore

SingleStore provides a modern relational database that supports both cloud and on-premises environments, focusing on real-time analytics and insights for applications. Its main product, SingleStore Helios, is designed to efficiently handle both transactional (OLTP) and analytical (OLAP) workloads, allowing for fast data processing and scalability. Unlike many competitors, SingleStore emphasizes speed and the ability to provide immediate insights, with features like fast vector search and built-in data integration services. The company operates on a subscription-based model, giving clients the flexibility to choose their deployment method based on their needs. The goal of SingleStore is to empower businesses across various industries to leverage big data and real-time insights for better decision-making and innovation.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$402.8MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Comprehensive Insurance - Customize a benefits plan that include health, dental and vision that best fits you and your family.

Vacation - Flexible time off, sick and parental leave programs, plus company holidays.

Company Stock Grants - As a privately held company, we strive to give meaningful stock grants through our equity program.

Wellness Programs - Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events.

Personalized Workstation - Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend.

Career Development - Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off.

Contribute from Anywhere - Work remotely if it makes sense for you, your position, your team, and the company.

And more... Commuter benefits, monthly cell phone and internet stipend, 401k, food perks, Fertility & Family Formation reimbursement, FSA and team events and company offsites.

Risks

Integration with Snowflake may lead to dependency issues.

BryteFlow acquisition could cause service disruptions during integration.

APAC AI Accelerator Program may face regulatory and market readiness challenges.

Differentiation

SingleStore offers real-time analytics for both cloud and on-premises environments.

The company provides a unified platform for OLTP and OLAP workloads.

SingleStore's database supports fast vector search and native Python Notebooks.

Upsides

Recent acquisition of BryteFlow enhances data ingestion capabilities.

Partnerships with cloud providers like Snowflake expand market reach.

AI Accelerator Program in APAC fosters innovation and captures emerging markets.

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