[Remote] Program Director at ServiceNow

Candidates must possess a minimum of 12 years of progressive experience in a professional services organization, with at least 8 years in enterprise-level software implementation. Prior experience with ServiceNow products in an enterprise setting is required, along with excellent cross-functional project management skills including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience in leading key projects from inception to successful roll-out, excellent documentation and presentation skills, exceptional interpersonal skills, and experience leading large teams are essential. The role requires demonstrated success in driving complex issues through analysis and resolution, experience working collaboratively and cross-functionally, excellent written and verbal communication skills, a strong customer orientation, and the ability to anticipate and act. Active listening skills are necessary to ensure feedback drives new initiatives and identifies areas of improvement. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required. The ability to travel up to 50% is a condition of employment.