Associate Store Manager - Lexington Ave. at Warby Parker

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EyewearIndustries

Requirements

2+ years in a management role at a customer-focused, operationally excellent retailer
Confident leading a team, selling, overseeing operations, and driving financial performance
Entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results
Successful holding others (and yourself!) accountable and establishing trust among direct reports
Exceptionally organized and proactive
Collaborative team player with strong interpersonal and communication skills
Out-of-the-box thinker and resourceful problem-solver when faced with challenges
Able to create and share a compelling vision that inspires and motivates your team
Unflappable and positive, reflecting Warby Parker's core values in your behavior and attitude
A top performer in previous roles
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

Embody and communicate Warby Parker’s values and brand philosophy to customers and teammates alike
Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
Manage scheduling, time-off, and payroll for all Advisors
Act as the in-store troubleshooting expert for our point-of-sale system
Oversee inventory management and processes
Coach our Systems and Operations team members through skills development and process trainings
Conduct team members' biannual performance reviews with the Store Leader and Sales Manager
Implement initial and ongoing learning and development programs for the store team
Provide the absolute best service to each and every customer
Continually offer direct feedback and support to your teammates on the sales floor
Create an inclusive workplace culture by treating all teammates and customers with respect

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServiceInventory ManagementSchedulingPayrollPoint-of-Sale SystemsPerformance ReviewsSales CoachingOperations

Questions & Answers

Common questions about this position

What benefits are offered to full-time employees at Warby Parker?

Full-time employees receive health, vision, and dental insurance, life and AD&D insurance, paid time off, paid holidays, retirement savings plan with company match, parental leave, short-term disability, Employee Assistance Program, bereavement leave, optical education reimbursement, snack pantry, and more.

Is this a remote position or does it require working in the store?

This is an in-store retail position requiring presence at the Lexington Ave. location to manage operations, team, and customer service.

What experience and skills are required for the Associate Store Leader role?

Candidates need 2+ years in a management role at a customer-focused retailer, confidence leading teams, selling, operations, and driving financial performance, plus strong organization, communication, problem-solving, and team motivation skills.

What is the company culture like at Warby Parker?

The culture emphasizes embodying Warby Parker’s values and brand philosophy, creating an inclusive workplace by treating all with respect, providing direct feedback, and fostering a positive, unflappable attitude.

What makes a strong candidate for this Associate Store Leader position?

Top performers with an entrepreneurial spirit, experience holding teams accountable, building trust, inspiring with a compelling vision, and a track record of driving results in retail management stand out.

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters

2010Year Founded

$842.9MTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Short-term Disability

Employee Assistance Program

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.

Expansion into physical stores may increase operational costs and financial strain.

Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.

The company combines affordability with high-quality, stylish eyewear products.

Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.

Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.

AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

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