Associate Order To Cash (Collections) at S&P Global

Gurugram, Haryana, India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinanceIndustries

Requirements

5-7 years of relevant experience in an OTC Collections process with a global organisation (Financial Services experience preferred)
Stakeholder Management: managing key stakeholders across teams such as Sales, Technology, and Finance across multiple locations
Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales
Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams
Communication: Exceptional verbal and written communication skills, with the ability to present complex information

Responsibilities

Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues
Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure
Assist in developing and implementing standard, realistic payment plans and schedules
Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle, such as billing errors or missing PO information
Execute the collections process with a good understanding of OSTTRA businesses and product data
Support the maintenance of relevant SOPs (Standard Operating Procedures)
Develop a working understanding of the different billing systems, specifically SAP, and log issues with respective technical teams
Support the Billing Team by assisting with data gathering necessary for invoice amendments
Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process
Assist in generating data and preparing reports for the Commercial Dashboard
Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate
Provide support during audit engagements for the Collections process by gathering required documentation
Assist in identifying basic opportunities to enhance and streamline existing processes and gaps
Produce metrics including but not limited to: Cash Inflow forecast to Treasury, Collection Effectiveness Index (CEI), Recovery Rate, Right Party Contact (RPC) Rate

Skills

Key technologies and capabilities for this role

CollectionsOrder to CashInvoice Follow-upClient Issue ResolutionPayment PlansAccount ReconciliationSOP MaintenanceBillingFinancial Reporting

Questions & Answers

Common questions about this position

What is the work shift for this role?

The role follows UK Shift work hours.

What are the main responsibilities of the Collections Associate?

The role involves executing daily collections processes, following up on outstanding invoices, resolving basic client issues, maintaining accurate documentation, supporting SOPs, collaborating with internal teams, and producing metrics like Cash Inflow and Collection Effectiveness Index.

What systems or tools will I need to work with?

You will need a working understanding of billing systems, specifically SAP, and familiarity with OSTTRA businesses and product data.

What is the team culture like at OSTTRA Finance?

The OSTTRA Finance Team is entrepreneurial, highly energetic, flexible, dynamic, and works beyond boundaries to deliver real values, with team members based in the UK, India, Penang, Sweden, and US.

What makes a strong candidate for this Collections Associate role?

Strong candidates should have experience in collections processes, the ability to handle stakeholder collaboration, attention to detail in documentation and reporting, and familiarity with systems like SAP to support process execution and metrics tracking.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free