Associate Operations Analyst at Global Payments

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

Bachelor's Degree in Information Technology or Business related study (relevant experience in lieu of education)
Typically no relevant experience required
Preferred: Bachelor's Degree in IT or Business related study
Preferred: 2 years relevant experience
Preferred: Operations experience with CA, BMC or IBM suite of products
Learns to use professional concepts and applies company policies and procedures to resolve routine issues
Works on problems of limited scope, follows standard practices and procedures
Builds stable working relationships internally
Normally receives detailed instructions on all work
Ability to multi-task and adapt to several projects at a time
Ability to understand concepts of mainframe and/or distributed work and processes
Advanced knowledge of software such as Microsoft suite, SQL, DB2 etc

Responsibilities

Analyze system performance to ensure optimal processing efficiency
Work closely with IT Technical and Application Support teams in identifying and resolving processing issues
Develop and administer multiple software packages involved in analyzing system and batch performance
Perform problem determination, analysis, and execute corrective action
Create and maintain various analytical reports utilized by both technical and business owners
Support all Business Continuity activities
Provide operational support for all conversion/deconversion activities
Communicate with both internal/external clients
Engage, escalate, and communicate notifications as needed to level 3 technical support, management, and critical incident management
Open and manage bridge calls for technical teams to gather and begin working towards restoration and/or resolution
Provide communication for responses for the resolution of client-impacting issues and for the identification of action plans
Assess incident criteria to determine if formal root cause analysis is needed
Liaise with internal technical resources and provide technical feedback for communication to internal and external clients
Ensure all change activities are appropriately planned, authorized, and executed following relevant internal methods, processes, and procedures
Participate in the continual service improvement process by providing feedback concerning their role to enhance existing process and service
Assist with the administration of automation products, applications, and business processes
Assist with identification of tuning opportunities to improve run-time optimization and work with the business/application team to remedy issues
Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues