Associate Manager, Technical Operations at Global Payments

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Technical knowledge of mainframe and distributed processes, including batch and file transfer services
Experience managing highly complex dispersed data center activities, scheduling, environment build, performance/tuning analysis, and reporting
Ability to lead, evaluate, and develop technical teams and leaders across multiple platforms in a 24x7x365 environment
Skills in measuring, reporting, and analyzing activities to meet or exceed service level agreements (SLAs)
Expertise in streamlining, automating processes, and optimizing use of computer and human resources
Strong relationship-building with internal and external senior management for communication, negotiation, and issue resolution
Capability to serve as the senior point of escalation for complex issues, approving changes and suggesting improvements
Proficiency in designing and implementing workflow systems, change control, and work assignment processes

Responsibilities

Manage analysis of system performance and scheduling to maximize information processing systems and resources
Prioritize and schedule computer operations, code deployment, and workflows for full capacity utilization
Analyze production, maintenance, and malfunction records to identify problems and implement solutions (e.g., procedure, workflow, or equipment changes)
Lead, evaluate, and develop the computer operations team to meet production targets
Collaborate with functional or operational area managers to integrate their schedules into operations
Provide strategic and tactical direction for data center activities, including mainframe and distributed batch/file transfer services
Manage development, implementation, and maintenance of high-volume, mission-critical IT processes across environments
Lead and inspire technical teams to achieve goals through innovation, quality, and excellence
Establish policies, procedures, and practices to meet internal and external expectations
Measure, report, and analyze activities; ensure commitments are met, identify trends, and oversee SLA-related issue resolution
Create strategies to manage systems and resources, analyze performance data, and set productivity parameters
Provide global support for internal and external customers, facilitate incident resolution, environment analysis, and strategic planning
Streamline and automate processes for efficient resource use
Establish relationships with senior management to communicate issues, negotiate SLAs, resolve escalations, mitigate risks, and improve processes
Design and implement workflow systems and proper change control for high-volume requests
Oversee work assignment to deliver requests on time and efficiently