Associate Manager Infrastructure Services at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Configure and manage Microsoft Teams Phone for Voice Users (enable users, assign licenses, dial plans, numbers, emergency addresses, calling policies, usage locations)
Enable users for Direct Routing (assign voice routing policies, numbers via PowerShell, enable voicemail and Enterprise Voice)
Enable per-user calling features (group call pickup, call delegation, call forwarding, simultaneous ring, audio conferencing, dial-out policy)
Plan and design Microsoft Teams PSTN solution (choose connectivity, identify requirements for Calling Plans/Operator Connect/Direct Routing, licensing, network topology, Certified Contact Center integration)
Manage phone numbers for Teams Calling Plans and Operator Connect (porting/acquiring numbers, port orders, conversions, configure Operator Connect)
Configure phone policies (install PowerShell module, tenant dial plan, calling policies, call park, caller ID, outbound restrictions, inbound blocking, compliance recording)
Configure auto attendants and call queues (design call flows, deploy, channel-based queues, resource accounts, licenses, phone numbers, Microsoft 365 Groups for voicemail, holidays, custom Music-on-Hold)
Design network infrastructure for optimal Teams Phone performance (network readiness, Network Planner, local internet breakout, VPN split tunneling, QoS requirements/policies)
Extend Direct Routing infrastructure (Location Based Routing, Local Media Optimization, gateway translation rules, validated emergency address)
Monitor Microsoft Teams Phone (configure CQD tenant data upload/reporting labels, Power BI reports)
Monitor and troubleshoot Teams clients/devices (debug/media/browser/desktop logs, configuration profiles, notifications/alerts)
Troubleshoot Direct Routing connectivity (firewall, certificate, SIP options issues, SBC SIP traces)
Good experience working on IP telephony solutions
Fair understanding of network basics (additional network certifications preferred)

Responsibilities

Configure and manage Microsoft Teams Phone for voice users
Enable and configure users for Microsoft Teams Phone, Direct Routing, and per-user calling features
Plan and design Microsoft Teams PSTN solutions, including connectivity, licensing, and network topology
Manage phone numbers for Teams Calling Plans and Operator Connect
Configure phone policies, including dial plans, calling policies, and restrictions
Configure auto attendants, call queues, and resource accounts
Design and optimize network infrastructure for Teams Phone performance
Extend Direct Routing with LBR, LMO, and related configurations
Monitor Teams Phone using CQD and Power BI
Monitor and troubleshoot Teams clients, devices, and Direct Routing connectivity

Skills

Microsoft Teams Phone

PowerShell

Direct Routing

Operator Connect

Teams Calling Plans

PSTN

Auto Attendants

Call Queues

Dial Plans

Calling Policies

Voice Routing Policy

Tenant Dial Plan

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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