Associate GTM Analyst at Pendo

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Exposure to SaaS systems, operations, or customer onboarding (internships, coursework, or prior roles welcome)
Strong attention to detail and ability to perform repetitive tasks with high consistency
Clear written and verbal communication skills
Highly organized, with a proven ability to manage multiple requests and deadlines
Self-starter with eagerness to learn more about sales systems, customer operations, and the Pendo platform
Familiarity with Salesforce or other CRM platforms (preferred)
Exposure to Pendo’s platform (preferred)
Experience using tools such as Jira, Confluence, or Slack (preferred)
Experience collaborating with customer-facing teams or supporting technical workflows (preferred)

Responsibilities

Provision Pendo customers with licenses, access, and entitlements according to established policies and SLAs
Execute customer provisioning requests from Sales, Customer Success, and other internal teams with extreme attention to detail
Ensure a high level of data quality by verifying the accuracy of all provisioning activities
Troubleshoot and resolve straightforward provisioning issues; escalate complex cases when needed
Partner closely with GTM Operations, Sales, and Customer Success to ensure customers are provisioned correctly and on time
Support senior analysts by assisting in testing and validating provisioning workflows
Contribute to process improvements that increase the speed, accuracy, and reliability of customer provisioning

Skills

Salesforce

Pendo

CRM

Customer Provisioning

Data Quality

Troubleshooting

Sales Operations

Customer Onboarding

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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