Associate Director, Product Lead Growth at Airwallex

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Strategic commercial thinker, both analytical and customer centric in approach to developing and implementing growth strategies
Bias for action and ready to execute
Strong role-related expertise with founder-like energy, sharp thinking, and motivation by mission and operating principles
Ability to move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor
Humble and collaborative; ability to turn zero-to-one ideas into real products and "get stuff done" end-to-end
Experience using AI to work smarter and solve problems faster

Responsibilities

Drive in-year revenue growth by optimising the go-to-market strategy for the Self-serve segment (long tail of EMEA customers without dedicated Account Management), defining and executing new customer strategies (with regional Marketing) and existing customer strategies (retention and nurture) across Airwallex products and geographies
Lead a team of Customer Success Managers to deliver personalized 1:1 and 1:few customer engagements, coaching CSMs on customer management and selling techniques to improve core metrics (NPS, retention, cross-sell, upsell)
Build a scalable, insight-driven Self-Serve Growth function, utilizing existing and new tools (including trialling AI tools) to launch a go-to-market experiment program (e.g., upsell campaigns) to elevate EMEA customer experience and drive long-term commercial growth
Advocate for the ‘voice of the customer’, ensuring customer-centric strategies to improve customer experience, retention, and broad product adoption
Collaborate with Global Growth, Marketing, and Product teams to shape the future of the AWX EMEA customer journey
Own the EMEA Self-Serve book, leading a team to identify and deliver high-impact growth initiatives for automated and human-centric engagement, delivering against commercial growth ambitions and building scalable, data- and AI-centric motions for sustainable growth

Skills

Key technologies and capabilities for this role

Product ManagementGrowth StrategiesTeam LeadershipCustomer RetentionSelf-Serve PlatformsPaymentsFintechAI Tools

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and attributes are valued for this position?

The role values successful builders with founder-like energy, strong role-related expertise, sharp thinking, humility, collaboration, ability to turn ideas into products end-to-end, and using AI to solve problems faster.

What is the company culture like at Airwallex?

Airwallex values attributes like founder-like energy, real impact, accelerated learning, true ownership, moving fast with good judgment, curiosity, first-principles decision-making, humility, collaboration, and using AI to work smarter in a team of bright, innovative people tackling complex problems.

What makes a strong candidate for the Associate Director, Product Lead Growth role?

Strong candidates are motivated by the mission, bring expertise in growth strategies, can lead cross-functional teams, drive revenue growth through data-driven and AI-centric initiatives, and excel in optimizing go-to-market strategies for self-serve customers.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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