Associate Customer Success Manager , DACH Market - Berlin at Aircall

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Skills

Key technologies and capabilities for this role

GermanEnglishCustomer SuccessSalesSaaSCross-sellingUpsellingChurn ReductionContract RenewalsProcess Automation

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The position is hybrid in Berlin, with potential for remote work.

What is the salary for this position?

This information is not specified in the job description.

What skills and experience are required for this role?

Fluency in German and English is mandatory, along with previous experience in sales or Customer Success Manager roles, SaaS industry experience, and the ability to manage multiple tasks in a fast-paced environment.

What benefits does Aircall offer?

Benefits include a competitive salary package, fast-learning environment, entrepreneurial and strong team spirit, 45+ nationalities with a cosmopolitan and multicultural mindset, and emphasis on work-life balance.

What makes a strong candidate for this Associate Customer Success Manager role?

Candidates with fluency in German and English, prior sales or CSM experience in SaaS, a passion for excellent customer experience, and a builder mentality to thrive in a fast-paced environment will stand out.

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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