Associate Customer Success Manager , DACH Market - Berlin at Aircall

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Candidates must possess fluency in German as a mandatory requirement, along with required bilingual skills in English. Previous experience in sales and/or Customer Success Management is required, and experience in the SaaS industry is also mandatory. Comfort managing multiple tasks and issues in a fast-paced environment is essential, and a Bachelor’s degree is preferred.

Responsibilities

The Associate Customer Success Manager will grow and nurture a portfolio of customers within the DACH market, understanding their goals and identifying opportunities for growth through cross-selling and upselling activities. They will maximize portfolio expansion while minimizing churn risks and impacts on customer satisfaction, own and manage renewal activities, gather customer product feedback to inform the product roadmap, develop and automate processes, define customer strategies focusing on client satisfaction and Aircall growth, and consistently provide excellent customer experience.

Skills

German

English

Customer Success

Sales

SaaS

Cross-selling

Upselling

Churn Reduction

Contract Renewals

Process Automation

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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