Associate, Customer Success

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Value-Based CareIndustries

Requirements

Candidates must have 1-3 years of experience in customer success, customer experience, project coordination, or a similar role. A Bachelor’s degree or equivalent professional experience is required, along with strong organizational and project management abilities. Excellent written and verbal communication skills are essential, and the ability to travel up to 15% is necessary. Prior experience in healthcare or with CRM software is a plus, as is proficiency in data analysis using tools like Excel or Google Sheets.

Responsibilities

The Customer Success Associate will coordinate the end-to-end onboarding process for new provider groups and support Customer Success Managers with daily account needs. They will manage key projects, prepare materials for customer touchpoints, and serve as a liaison between customers and internal teams. Responsibilities also include analyzing customer performance data, developing reports, and documenting customer feedback to escalate issues.

Skills

Project Management

Customer Support

Onboarding

Coordination

Workflow Design

Reporting

Communication

Pearl Health

Healthcare technology platform for providers

About Pearl Health

Pearl Health provides a platform designed to improve the efficiency and effectiveness of healthcare providers, including doctors and practice managers. The platform automates routine tasks, allowing providers to spend more time on patient care. It offers tools for tracking patient data and managing care teams, which helps providers gain transparency and credit for their work. Additionally, Pearl Health supports value-based care by enabling providers to monitor their performance through numerical data and graphs, helping them understand patient outcomes better. The platform also identifies at-risk patients, allowing for timely interventions. Pearl Health differentiates itself by focusing on technology that enhances care delivery and patient outcomes, while maintaining high customer satisfaction and retention. The company's goal is to empower healthcare providers to deliver better care through effective data management and support.

New York City, New YorkHeadquarters

2020Year Founded

$73MTotal Funding

DEBTCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees