Employee Relations Specialist
Cars CommerceSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
Candidates must possess a High School Diploma, GED, or equivalent certification, along with at least 3 years of client management experience. Preferred qualifications include 1+ year of Human Resources experience, HR Management certification(s), knowledge of employment law and practices, and 5+ years of experience working in a team environment collaborating with multiple stakeholders.
Responsibilities
The Manager, Associate Relations Consultant will provide strategic partnership and consult with business leaders on Associate Relations metrics, proactively resolving formal employment complaints. Responsibilities include investigating and resolving manager and associate issues by acting as a coach, reconciling conflicts, and ensuring associates have an objective resource for employment, performance, and policy issues. The role also involves partnering with Legal and Security departments, reviewing departmental case data to identify trends and recommend action plans, enhancing people manager capabilities, reviewing policies, acting as a role model for company values, and participating in internal projects that require cross-functional partnership and problem-solving.
Skills
Associate Relations
Consulting
Problem Solving
Conflict Resolution
Employment Law
HR Policies
Data Analysis
Cross-functional Collaboration
Legal Compliance
Regulatory Compliance
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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