Associate Client Manager - COE

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Consumer InsightsIndustries

Requirements

A Bachelor's Degree is required, along with knowledge and use of Spectra and/or SSI tools, and familiarity with Consumer Panel Data. Strong analytical aptitude, curiosity, and a lifelong learning mindset are essential. Experience with syndicated data is a plus. Candidates must possess experience utilizing multiple and complex data sets through problem-solving and proven project management skills. Prior experience in a client service environment with the ability to develop, maintain, and grow client relationships is necessary. Proficiency in Microsoft Office software and the ability to train software either in person or through video meetings are also required. A retail or manufacturing background is preferred.

Responsibilities

The Associate Client Manager will serve as a subject matter expert, delivering engaging training sessions on the Spectra platform to address client business challenges. They will act as a trusted advisor, translating complex data into actionable insights for clients and internal teams. Responsibilities include contributing to and maintaining a library of best practices, use cases, and training materials. The role also involves leading internal certification training for Spectra Subject Matter Experts to enhance organizational expertise. Additionally, the Associate Client Manager will collaborate cross-functionally to ensure high-quality client experiences and stay current on product updates and industry trends to improve training and consultation efforts.

Skills

Spectra platform

client relationship management

client success

training delivery

data analysis

consumer panel data

syndicated data

problem-solving

communication skills

relationship-building skills

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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