Associate, Channels Tech Specialists at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Enterprise SoftwareIndustries

Requirements

Bachelor's/PG degree in Computer Science/Commerce/Management with 0-1 years of experience
Excellent communication and analytical skills (Ability to communicate with clients via Phone/Email)
Positive attitude with qualities of a team player
Problem-solving and thinking out of the box
Ability to adapt and be flexible to changing requirements and procedures
Ability to take ownership and execute tasks independently
Willing to work in rotational shifts (Any 5 days of the week)
Preferred Qualifications
Proven experience in troubleshooting, application, and client support
Having knowledge of SQL and Python is an added advantage
Understanding of financial services and debt markets, and related Terminology is preferred

Responsibilities

Responsible for monitoring of enterprise products and escalate to different stakeholders as per the escalation procedures
Handling client queries – including interacting with them, understanding their issues, providing necessary follow-up’s with them, and setting expectations appropriately
Proactively monitor and notify clients for any delays, product enhancements, or outages, or any performance issues on the platform
Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience, the objective being we need to identify before the client reaches out to us
Researching and analyzing issues, determining corrective actions, and coordinating and communicating with involved parties

Skills

product monitoring

client support

email handling

phone support

API

data research

issue escalation

communication

analytical skills

research

troubleshooting

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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