Associate Category Operations Manager

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Services, WholesaleIndustries

Requirements

Candidates must have a minimum of 5 years of purchasing, merchandising, sales, or customer service experience, preferably in foodservice distribution. A college degree or equivalent experience in distribution or food service supply chain is required. Proficiency in Microsoft Word and Excel is essential, along with strong organizational, analytical, written/oral communication, and interpersonal skills. The role requires a customer service focus, the ability to research and escalate inquiries urgently, and a solution-based attitude to overcome objections.

Responsibilities

The Associate Category Operations Manager will act as the primary escalation point for merchandising inquiries, become a subject matter expert in US Foods systems, and provide support for vacancy and backup roles. Responsibilities include assisting with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects. The role involves managing the NIR process, entering DCTs for new items and local flyers, analyzing ATC communications, developing vendor contacts, and serving as an escalation point for RSC inquiries. Additionally, the manager will support sourcing, market baskets, and special pricing requests, and act as a gatekeeper for COM inquiries, including APN lookups and vendor/item/pricing approvals.

Skills

Purchasing

Merchandising

Sales

Customer Service

Analytics

Rebate Solicitation

Vendor Management

Data Entry

Escalation Management

Problem-Solving

US Foods

Food distribution for restaurants and healthcare

About US Foods

US Foods is a leading food distributor in America, providing a wide range of food products and services to restaurants, healthcare facilities, and other food service operators. The company offers over 350,000 products, including fresh produce and culinary equipment, and operates by purchasing food in bulk and selling it to clients while also offering services like culinary expertise and business consulting. With a strong logistics network that ensures timely deliveries, US Foods also supports clients with solutions like the "Make It Now" platform during challenging times. Additionally, the company is committed to social responsibility, having donated over $32 million in food and supplies for hunger relief during the COVID-19 pandemic.

Rosemont, IllinoisHeadquarters

1853Year Founded

$340.5KTotal Funding

IPOCompany Stage

Food & Agriculture, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

Paid Time Off

Short-term and Long-term Disability

Employee Stock Purchase Plan

Life Insurance

Flexible Work Hours

Risks

Potential E. coli contamination from Taylor Farms onions could harm US Foods' reputation.

$500 million senior notes issuance increases financial risk if debt obligations aren't met.

Expansion in Buda involves significant capital investment, risking financial strain.

Differentiation

US Foods offers over 350,000 diverse products to meet varied customer needs.

The 'Make It Now' platform aids clients in recovery and reopening efforts.

US Foods provides value-added services like culinary expertise and business consulting.

Upsides

Expansion in Buda, Texas, will create 165 new jobs by December 2026.

Flexible scheduling and seven-day delivery model enhance customer service.

Advancements in cold chain logistics improve perishable food distribution efficiency.

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