Assistant Store Manager (Sur La Table) at CSC Generation

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Full-time availability

Responsibilities

Support the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail
Provide coaching and feedback to ensure team members deliver outstanding customer experience
Assist in development plans to support individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Partner with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations
Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution
Consistently meet or exceed monthly sales goals, contributing to overall store revenue (measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates)
Assist with daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Assist with maintaining the accuracy and integrity of associate records, including time and attendance data, food safety certifications, and personal information
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServiceEmployee TrainingCoachingRecruitmentProduct KnowledgeSalesStore OperationsBrand Representation

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in a store?

This is a full-time in-store retail position as an Assistant Store Manager at one of Sur La Table's over 50 stores.

What skills are required for the Assistant Store Manager role?

Key skills include leadership and team development, delivering outstanding customer experience, sales performance analysis, and managing store operations with a focus on #bestincenter service.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, with a positive store environment focused on #bestincenter service, customer obsession, and inspiring culinary experiences.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Assistant Store Manager position?

Strong candidates have experience supporting recruitment and team development, driving sales through merchandising and metrics analysis, resolving customer issues effectively, and maintaining product expertise to inspire loyalty.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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