Assistant Store Manager, Georgetown at Away

Washington, District of Columbia, United States

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$55,000 – $60,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TravelIndustries

Requirements

Elevated customer service and managerial experience, preferably at a scaling company within the retail industry
Precise attention to detail and an entrepreneurial mindset
Proven leader and great collaborator who uses business acumen to effectively drive results
Fosters learning, develops people, and aligns the team around a path to achieve the company’s vision
Excellent communicator who uses coaching and feedback to develop team members
Reliable, effective, and takes accountability for the success of the business
Solution oriented; resourceful with commitment to following through
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Ability to work evenings, weekends, and holidays

Responsibilities

Motivate your team to promote best-in-class, exceptional customer service to every person, every time
Embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results
Assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards
Coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development
Retain and develop a team of retail associates, growing them into our next generation of retail leaders
Lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations
Meet individual KPI expectations and sales goals, while also supporting overall store success
Use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting
Partner with store management to assist with marketing events and programming at the store

Skills

Customer Service

Team Leadership

Employee Onboarding

Performance Coaching

KPI Management

Retail Operations

Sales Training

Brand Standards

Scheduling

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

New York City, New YorkHeadquarters

2015Year Founded

$210.1MTotal Funding

LATE_VCCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.

Competitors launching TSA-compliant products could erode Away's niche market advantage.

Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.

Direct-to-consumer model allows Away to maintain control over customer experience.

Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.

Growth in corporate gifting market expands Away's market reach.

Increased demand for compact and lightweight luggage benefits Away's product offerings.

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