Assistant Store Manager at AT&T

Union City, California, United States

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$54,300 – $81,500Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls
Strategic perspective and the ability to champion change
Inspiring your team through high performance, collaboration and teamwork
Utilizing professional expertise to solve problems and analyze issues
Taking initiative and striving to create results

Responsibilities

Partner with a store manager to oversee all aspects involved in the daily operation of a retail store
Assist with merchandising and product launches
Help to meet and exceed sales objectives
Ensure that customers are provided with an extraordinary experience with our products and services
Coach a team of retail sales consultants to ensure they meet sales and service goals

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceLeadershipTeam ManagementSales ManagementTelecommunicationsWireless TechnologyMerchandisingProblem-SolvingAnalytical Skills

Questions & Answers

Common questions about this position

What is the salary range and commission potential for an Assistant Store Manager?

Assistant Store Managers earn between $54,300 - $81,500 annually plus up to $18,000 in commissions yearly if sales goals are met. Individual starting range may depend on geography, experience, expertise, and education/training.

Is there a sign-on bonus for new hires?

New hires receive a $5,000 sign-on bonus.

What are the main benefits offered to Assistant Store Managers?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, employee assistance programs, wellness programs, and employee discounts up to 50% off on AT&T services.

What skills and experience are required for the Assistant Store Manager role?

Required qualifications include excellent communication and leadership skills, three or more years of sales and/or customer experience in telecommunications or a related industry, prior management experience, well-developed planning, analytical and problem-solving skills, and familiarity with wireless terminology, industry trends, and AT&T mobility systems.

Is this a remote position or does it require working in a store?

This is not a remote position; it requires working in an AT&T retail store to oversee daily operations, merchandising, sales, and team management.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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