Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, PaymentsIndustries
Requirements
Degree in Business / Marketing or other related disciplines
5 years and above sales experience in the financial services industry
Good knowledge on customer lifecycle concepts and B2B sales experience an advantage
Strong interpersonal, negotiation and communication skills
Excellent command of spoken and written English and Chinese
Excellent use of Microsoft Access, Excel and other data analysis applications
Experience in data usage analysis and project management would be an advantage
Candidates with less experience would be considered as Assistant Sales Manager
Responsibilities
Meet the assigned revenue targets through structuring and executing new initiatives to generate incremental revenue from the existing merchant portfolio
Assist in formulating segment strategies to build merchants' portfolio and enhance customer loyalty, as well as implementing various program / offers to sustain portfolio growth and enhance overall merchant experience and stickiness
Collaborate with cross-functional departments on end-to-end program logistic to ensure the smooth launch of programs
Analyze and keep track on the program result, conduct post-program evaluation for continuous improvement
Handle all activities on customer life cycle perspective: retention, migration, attrition prevention and service/products upselling
Work closely with merchant service hotline and other operation team to review after-sales services process to enhance merchant experience so as to increase merchant loyalty
Manage merchant relationships and the related business negotiations
Regular merchant meetings to build an excellent account relationship