Assistant, Retail (Sales) at Ninja Van

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, RetailIndustries

Requirements

Minimum Qualifications: SPM, with relevant industry experience
Work Experience: More than 1 year of experience working in retail stores
Professional Fluency: English & Bahasa Malaysia; Mandarin is an added advantage
Teamwork: Proven success in being a team member of a fully functional team
Goal-Oriented: Hands-on work experience with a proven track record in reaching and exceeding goals
Strategic Thinking: Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions
Communication Skills: Effective verbal communication, with the ability to serve a wide range of customers

Responsibilities

Accountable for customer satisfaction and assisting customers with any requirements they may have
Follow best practices effectively, as determined by the Ninja Management
Be a team player in the team, to work effectively with peers
Effectively communicate feedback and improvements to the Area Supervisor
Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients
Use Ninja software to execute operations (with training from the Ninja team)
Assist in gathering sales leads and closing prospects
Assist the Area Supervisor in managing the social media and Google account of the store, in terms of content and customer engagement
Own transportation required

Skills

Customer Service

Retail Sales

Sales Lead Generation

Social Media Management

Google Account Management

Team Collaboration

Communication

Software Usage

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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