Account Manager, Dealer Club
Cars CommerceSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Finance, Financial ServicesIndustries
Requirements
- High School Diploma, GED or Equivalent certification (Basic Qualification)
- Associate’s Degree (Preferred Qualification)
- 2+ years of Sales or Customer Service Experience (Preferred Qualification)
- Effective communication skills
- Strong multitasking abilities
- Efficient typing skills
- Attention to detail
- Strengths in quality assurance and process management
- Energetic, fun, and positive personality
- Enjoyment of problem-solving
- Availability ~3 Saturdays a month as needed to cover dealer inquiries and escalations, with Tuesday, Wednesday or Thursday off
- Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off
- In office 5 days a week for the first 90-day training period
Responsibilities
- Serve as the main point of contact for dealer customer service escalations
- Provide high touch concierge service
- Develop a deep understanding of products and programs, mine for dealer pings, and proactively set up other Sales Pod members to be more effective
- Cultivate positive relationships with dealer customers to become their point of contact for all service and execution needs
- Act as a support and administrative coordinator between Capital One and dealership customers
- Manage and resolve outstanding dealer sales items, such as dealer agreements, dealer product cancellations, title issues, dealer receivables, and other dealer-facing items
- Engage with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging
- Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues
- Educate dealer customers on Capital One Auto Finance’s programs, tools, platforms, policies, and procedures
- Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations
- Support sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer-related problems, and collaborating to grow business
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this Assistant Relationship Manager position?
This information is not specified in the job description.
Is this role remote or in-office?
The role requires in-office work 5 days a week for the first 90-day training period.
What skills are required for this position?
The role requires effective communication skills, strong multitasking, efficient typing, and attention to detail. Strengths in quality assurance and process management are also valuable.
What is the expected work schedule for this role?
The schedule includes availability for about 3 Saturdays a month as needed to cover dealer inquiries and escalations, with Tuesday, Wednesday, or Thursday off, and potential to work up to 2 Sundays a month with a weekday off.
What kind of candidate is a good fit for this Assistant Relationship Manager role?
Capital One seeks energetic and fun individuals who enjoy problem-solving, with effective communication skills, strong multitasking, efficient typing, attention to detail, and strengths in quality assurance and process management.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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