[Remote] Operations Coordinator, Marketplace at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Collectibles, BiotechnologyIndustries

Requirements

Bachelor’s degree or 1-3 years of experience in operations, customer care, account management, research, or a related role
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
Demonstrated ability to take initiative and proactively improve processes and workflows
Strong communication skills with the ability to partner effectively across teams (e.g., Operations, Accounting, Vault, Grading)
Comfortable handling sensitive financial and client information with accuracy and discretion
Proficiency with internal tools, databases, and spreadsheets (Excel/Google Sheets or similar)
Ability to work in a fast-paced environment and prioritize tasks effectively
Willingness to learn and improve operational processes smoothly

Responsibilities

Manage operational tasks and assist with client account management
Initiate withdrawals and transfers from the PSA Vault and partner with operations teams in the Vault and PSA Grading to ensure buyers receive items within SLA
Identify items purchased erroneously through PSA Offers, own necessary transfers, and work with accounting to ensure buyer refunds are processed
Work with Vault and Grading teams to resolve damaged or mis-labeled items
Track owned inventory acquired as refunds
Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments
Own buyer onboarding process end-to-end, gather necessary information from buyers, create buyer accounts and dashboards
Maintain the buyer information database, updating with new information as received from buyers
Assist with communicating with buyer clients and addressing client needs as they arise
Ensure that requested changes are addressed promptly

Skills

Key technologies and capabilities for this role

Operations ManagementClient Account ManagementFulfillmentProcess ImprovementCommunicationOrganization

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

The role is based in Santa Ana, CA or Jersey City, NJ offices, with remote or hybrid candidates also considered. If you live within a 1 hour commuting distance to one of the offices, you will be required to be onsite most of the time, and this will be discussed further in the recruiting process.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills or qualities are needed for this Operations Coordinator role?

The ideal candidate should be detail-oriented, organized, ready to roll up their sleeves to learn and improve processes, and take pride in executing operational tasks smoothly.

What does the team structure look like for this position?

You’ll report to the Senior Manager, Marketplaces, with a dotted line reporting arrangement to the Senior Manager, Instant Liquidity for account management tasks.

What makes a strong candidate for this Operations Coordinator position?

A strong candidate is detail-oriented, organized, eager to learn and improve a growing business, and excels at executing operational processes end-to-end, including fulfillment, account management, and cross-team collaboration.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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