Assistant Overnight Night Manager Full Time at BJ's Wholesale Club

Roanoke, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Work closely with the Assistant Club Manager of Merchandise
Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee nightly execution and performance of merchandise department tasks
Direct the work of the overnight team (without direct supervisory responsibilities)
Coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Teach, develop, and motivate team members for successful execution of club merchandising
Ensure merchandise is available in proper quantities throughout the club
Serve as Manager on Duty (MOD) as needed, taking full responsibility for club operations, team leadership, and member engagement during assigned shifts
Complete yearly certification for a forklift license
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive, solution-oriented mindset
Foster open communication and trust in a safe, collaborative environment
Acknowledge contributions, support team success, and create a positive work environment
Ensure execution of GOLD Member Standards and reinforce key service behaviors (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank)
Engage with members friendly and helpfully for a premium shopping experience
Address member questions/concerns promptly and escalate unresolved issues
Maintain club standards and deliver GOLD Standards consistently
Perform daily responsibilities accurately to support club goals and performance targets
Practice cost discipline

Responsibilities

Directing the work of the overnight team
Coaching, teaching, and developing overnight team members for GOLD standards through excellent merchandising
Teaching, developing, and motivating team members for club merchandising execution
Serving as Manager on Duty (MOD) for club operations, team leadership, and member engagement
Completing yearly forklift license certification (with BJ’s covering costs and training)
Living company values through inclusive behavior, ethical choices, and positive mindset
Creating a safe, collaborative environment with open communication and trust
Celebrating team members by acknowledging contributions and supporting success
Guaranteeing service excellence via daily GOLD Member Standards and key behaviors (GAA, Fast/Friendly/Full/Fresh/Clean, LAST)
Engaging members positively and addressing their needs promptly
Maintaining club standards and contributing to financial performance through cost discipline and accurate task execution